Frequently Asked Questions.
01. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Shipment
- Shipping time: We typically ship orders within 1-2 business days of receiving them. Once your order ships, it will typically arrive within 1-5 business days.
- Shipping methods: We offer a variety of shipping methods, including standard shipping, expedited shipping, and overnight shipping. The shipping method you choose will affect the delivery time of your order.
- Shipping costs: Shipping costs vary depending on the shipping Government you choose . You can calculate shipping costs before you checkout by entering your shipping information into our shipping calculator.
- Tracking information: Once your order ships, you will receive an email with tracking information. You can use this information to track the progress of your order and see when it is expected to arrive.
03. Privacy Notice
What information do we collect?
We collect the following information from you when you buy from our online store:
- Your name, email address, and mailing address
- Your payment information, such as your credit card number and expiration date
- Your shipping information, such as your shipping address and phone number
- Your browsing history, including the pages you visit on our website
- Your purchase history, including the items you have purchased from us
How do we use your information?
We use your information to:
- Process your orders and deliver your products
- Communicate with you about your orders and our products
- Personalize your shopping experience
- Improve our website and our products
- Target our marketing efforts
How do we protect your information?
We take your privacy seriously and we take steps to protect your information. We use security measures, such as encryption, to protect your information from unauthorized access. We also have security policies and procedures in place to protect your information.
Who do we share your information with?
We may share your information with third-party vendors who help us operate our website and deliver our products. These vendors may have access to your information only to the extent necessary to perform their services for us.
How long do we keep your information?
We keep your information for as long as necessary to provide you with our services and to comply with applicable laws.
Your rights
You have the right to access your information, to correct any inaccuracies in your information, and to request that we delete your information. You can exercise these rights by contacting us at [[email protected]]
Changes to this privacy policy
We may update this privacy policy from time to time. If we make any material changes to this privacy policy, we will notify you by email or by posting a notice on our website.
Contact us
If you have any questions about this privacy policy, please contact us at [[email protected]]
Thank you for shopping with us!
04. Returns, exchanges and complaints
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it for a full refund within 14 days of the date of delivery.
To return an item, please contact us at [[email protected]] and provide us with your order number and the reason for your return. We will then send you a return shipping label.
Items must be returned in their original condition, with all tags and packaging intact. Items that have been worn, washed, or altered will not be accepted for return.
Exchange Policy
If you would like to exchange an item for a different size or color, you can do so within 14 days of the date of delivery. To exchange an item, please contact us at [[email protected]] and provide us with your order number and the new item you would like. We will then send you a return shipping label and a new order confirmation.
Shipping
you will pay Return shipping cost. We will not cover the cost of shipping your item back to us.
Refunds
Once we receive your returned item, we will process your refund within 1-5 business days. Refunds will be depends on the original payment method.
Exceptions
The following items are not eligible for return or exchange:
- Items that have been worn, washed, or altered
- Items that are damaged or defective
- Items that were purchased on sale
- Gift cards
Contact Us
If you have any questions about our return and exchange policy, please contact us at [[email protected]]
We appreciate your business and hope you are happy with your purchase!